Commercial Ice Machine and Commercial Ice Maker FAQ’s

Q.  Where can I purchase ice-making equipment?

A. For ice-making equipment, please contact customer service or contact a sales representative near you.

Q. Where can I purchase parts?

A. To purchase parts, please contact customer service.

Q. Why is the square cube the better ice cube shape?

A. Our ice machines produce harder, more uniform ice. Larger ice lasts longer in storage bins, cocktail sinks, drinks, salad bars, bags, and coolers. Its even shape helps to maintain carbonation and doesn’t dilute the taste of spirits.  Plus, no deep depressions or odd shapes means less surface area, and surface area has a direct relationship on the speed at which ice melts.

Q. What is my ROI when purchasing a KOLD-DRAFT commercial ice machine?

A. KOLD-DRAFT ice is colder, harder, and lasts longer in storage bins, cocktail sinks, drinks, salad bars—anywhere ice is loved and puddles are loathed. All of this adds up to make ice a part of your profit picture. And now we offer the longest warranty in the business because no one makes an ice machine better. It's simple "KOLD-DRAFT commercial ice machines last two or three times longer than competitive ice machines, making KOLD-DRAFT a great long-term investment.

Q. Why can Kold-Draft make the claim that their commercial ice machines are better than competitive ice machines?

A. KOLD-DRAFT commercial ice machines have a longer product life cycle, lasting two or three times longer than competitive machines when properly maintained. Cubers lasting 15, 20, or even 30 years are not uncommon. Our competitors’ machines just do not last this long. 30-year-old ice machine that isn’t a KOLD-DRAFT! This makes KOLD-DRAFT the least expensive ice machine" it's the "best value cuber."

Q. Will KOLD-DRAFT efficiently use my water supply?

A. Yes. New potable water consumption is competitive with or better than other systems. Verified by UL, File EV23611.

Q. What are the available refrigeration systems?

A. KOLD-DRAFT ice machines are available with a variety of refrigeration systems: air cooled, water cooled, and remote-air cooled.

Q. Why should I purchase an ice crusher vs. a flaker?

A. KOLD-DRAFT's Crushed Ice is slower melting than flake ice because it is colder and harder. It also provides a better appearance than flake ice—it sparkles. Crushed Ice is excellent for frappe-type drinks because its purity means there is no taste imparted to the drink. Finally, KOLD-DRAFT has a much lower maintenance cost than flakers, resulting in a less expensive machine over time. 


Equipment Certifications

NSF (National Sanitation Foundation)

NSF (National Sanitation Foundation) is a nonprofit organization. NSF International is an accredited, third-party certification body. NSF tests and certifies products to verify they meet public health and safety standards. Products that meet these standards bear the NSF Mark. Many Vollrath products meet a variety of NSF standards. For information on NSF visit their website (click here).


CE (Certified European)

Products that have the CE mark meet the compliance requirements for import and sale in countries that participate in European Commission. To lean more about the European Commission, its directives, members and mission visit their website. (click here)


Underwriters Laboratory (UL)

Underwriters Laboratory in an independent laboratory that tests and certifies products for safety and compliance. Products bearing the UL mark have been produced to UL's high standards. This is one of the oldest and most respected intuitions for products safety for both commercial and consumer products in the Unites States and Canada. To learn more about UL visit their website. (click here). Certifications may be specific to a product and an area. These are recognizable by the logos and the listings. (US and Canada) (US only) (Canada only)


FCC (Federal  Communications Commission)

FCC approved equipment items meet standards for electrical interference. These items have been designed not to interfere with other electronic communications devices or items.  To learn more about these standards visit the FCC website. (click here)


ETL Sanitation (ETL)

Intertek issues the ETL Sanitation Mark demonstrates compliance to North American to NSF (National Sanitation Foundation ) sanitation standards. To learn more about the ETL certification visit their website. (click here).


CSA (CSA Group Certification)

For gas products in the U.S.: The CSA Blue Star indicates the product is certified to applicable U.S. standards for appliances using gas or other petroleum fuel. If a gas product has electrical features, the Mark also indicates compliance to the applicable electrical Standard(s).  To learn more about the CSA certification certification visit their website.


CSA (CSA Sanitation)

For the U.S.: A CSA mark with the indicator "SANITATION" means that the product is certified for the U.S. market to the requirements of the applicable NSF/ANSI food equipment standard. Manufacturers may also choose to display the applicable NSF/ANSI standard beneath the CSA Sanitation mark. (click here).   


ETL Listed (ETL)

Intertek issues both the ETL Listed Mark, which demonstrate compliance to North American product safety standards. ETL certifies that products ANSI standards for safety. To learn more about the ETL certification visit their website. (click here).